Thoughts, updates, and stories
Insights from the team on translation, localization, and building better help centers.
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Building a Multilingual Knowledge Base
A comprehensive guide to creating and maintaining a multilingual knowledge base that serves customers effectively across languages, from planning to execution.
The Future of AI Translation in Customer Support
Explore emerging trends in AI translation technology and how they're transforming customer support operations, from real-time translation to quality improvements.
Translation Quality: What Matters Most
Learn what truly matters in translation quality for customer support content, from accuracy and consistency to cultural appropriateness and usability.
Best Practices for Managing Translated Content
Learn workflow optimization strategies for managing translated content, including quality control, consistency maintenance, and efficient update processes.
Does Intercom Support Translation? Understanding Multilingual Options
Learn about Intercom's native translation capabilities, limitations, and how to extend functionality to create a fully multilingual knowledge base.
Managing Multiple Languages on Intercom: Best Practices
Learn how to set up and maintain multilingual Intercom knowledge bases, including language management strategies, content organization, and workflow optimization.
How Translate Desk Simplifies Multilingual Support
Discover how Translate Desk streamlines multilingual customer support, making it easy to serve customers in their preferred language without the complexity of traditional translation workflows.
Integrating Translate Desk with Intercom: A Step-by-Step Guide
Learn how to integrate Translate Desk with Intercom to automatically translate your Intercom articles and provide multilingual support to customers worldwide.
Translating Intercom Articles: A Complete Guide
Learn how to translate Intercom knowledge base articles effectively, identify which articles need translation, and implement best practices for multilingual Intercom content.
Getting Started with Multilingual Support
A practical guide to implementing multilingual support for your customer support team, including step-by-step instructions and best practices.
Introduction to Translation for Support Teams
Learn why translation matters for customer support teams and how multilingual support can transform your customer experience and business growth.
Understanding Translation vs Localization
Learn the key differences between translation and localization, and how each approach impacts your multilingual customer support strategy.