Privacy Policy

Last updated: 25 July 2024

1. Introduction

TranslateDesk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By accessing or using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following information:

  • Personal Information: Email address, company name. This information is collected via forms on our website.
  • Usage Data: Information about how you use our service, such as your IP address, browser type, and pages visited.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information.

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our service
  • Improve our service
  • Communicate with you about our service
  • Personalize your experience
  • Monitor the usage of our service
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Intercom (for service functionality), Lemon Squeezy (for payment processing), Supabase (for authentication and database management), Loops (for transactional email and email marketing).
  • Legal Authorities: If required by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We do not sell your personal information to third parties.

5. Data Storage and Security

We use industry-standard security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee its absolute security.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal data.
  • Deletion: You can request that we delete your personal data.
  • Restriction: You can request that we restrict the processing of your personal data.
  • Portability: You can request that we provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at jona@translatedesk.io.

7. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

10. Third-Party Services

Our service may contain links to third-party websites or services that are not owned or controlled by TranslateDesk. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

11. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

12. Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. TranslateDesk aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: jona@translatedesk.io

15. Compliance with Legal Requirements

We are committed to complying with all applicable data protection laws and regulations. This includes, but is not limited to, the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA) for California residents, and other regional or national data protection laws as applicable.

16. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify you and the relevant authorities as required by applicable laws. We have procedures in place to detect, report, and investigate such incidents.

17. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling techniques that would produce legal effects concerning you or similarly significantly affect you without human intervention.

18. Updates to Your Information

You can update your personal information at any time by logging into your account settings or by contacting us directly. We encourage you to promptly update your personal information if it changes.

19. Jurisdiction and Governing Law

This Privacy Policy and any disputes related to it or our services will be governed by and construed in accordance with the laws of France, without regard to its conflict of law principles. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Paris, France.

For users in the European Union, nothing in this clause shall deprive you of any protective provisions of mandatory law in the country where you have your habitual residence.

By using our service, you consent to the terms of this Privacy Policy and agree to be bound by it.