Head-to-Head

TranslateDesk vs Swifteq

Both translate Intercom help center articles. TranslateDesk uses DeepL and lives natively in Intercom. Swifteq uses ChatGPT and runs as a standalone web app alongside 10+ other products.

Try TranslateDesk free

5 free translations. No credit card required.

Feature-by-feature comparison

A detailed look at how TranslateDesk and Swifteq compare for translating your Intercom help center.

Feature	TranslateDesk	Swifteq
Translation engine	DeepL — purpose-built neural machine translation	ChatGPT — general-purpose large language model
Intercom App Store	Yes — native installation, one click to connect	No — standalone web app, separate account required
Platform focus	100% Intercom — all development goes into one platform	Zendesk + Intercom + 10 other apps — attention split across products
Stale translation detection	Hash-based monitoring — automatically flags outdated translations when source articles change	Not available — manual tracking of what changed
Coverage dashboard	Visual language coverage overview — see exactly which articles are missing or outdated per language	No coverage dashboard — article list only
Glossary support	DeepL glossary sync with per-language terminology pairs	Custom glossary with ChatGPT prompt customization
Bulk translation	Select articles, pick languages, translate — entire help center in minutes	Select articles, pick languages, run — similar bulk flow
Formatting preservation	Full HTML preservation — links, images, headings, and structure	HTML formatting preserved — links, images, headings, and structure
Free tier	5 free translations — no credit card required	20 free article translations
Partial translation	Translate full articles — re-translate on source change	Partial translation of changed sections only

Why the translation engine matters

Swifteq uses ChatGPT — a general-purpose AI that can do many things, including translation. TranslateDesk uses DeepL — an AI built from the ground up for translation and nothing else.

The difference shows in output quality. DeepL is consistently rated higher than generic LLMs in blind translation evaluations, especially for European languages. For help center articles — where every sentence needs to be clear, natural, and accurate — a specialized engine matters.

DeepL (TranslateDesk)

Built specifically for translation
Trained on high-quality bilingual data
Industry standard for professional translation
Native glossary support for terminology consistency

ChatGPT (Swifteq)

General-purpose AI — translation is one of many capabilities
May produce inconsistent terminology across articles
Prompt-based customization instead of native glossary
Output quality varies with model version changes

Why support teams choose TranslateDesk

TranslateDesk is purpose-built for one thing: keeping your Intercom help center translated and up to date. Not a feature inside a multi-product suite — your entire translation workflow in one focused tool.

DeepL-powered translations — the industry standard for natural, accurate output

Native Intercom App Store installation — no separate accounts or tools

Smart stale detection — know exactly when translations need updating

Language coverage dashboard — see translation health at a glance

Translate your entire help center in minutes

Preserves all Intercom formatting, links, and structure

Review and edit before publishing — translations save as drafts

100% focused on Intercom — not a feature in a multi-product suite

Get started for free

5 min

to translate 50 plus articles

100%

formatting preserved

1 click

Intercom App Store install

DeepL

industry-leading translation

When Swifteq might be a better fit

No comparison is complete without acknowledging where the other tool has strengths. Swifteq may be a better fit if you:

Need to translate both Zendesk and Intercom help centers from one vendor
Want partial translation of only changed sections (rather than re-translating the full article)
Prefer ChatGPT style prompt customization for translation tone
Are already using other Swifteq apps and want to stay in their ecosystem

If your focus is Intercom and you want the best translation quality with smart monitoring built in, TranslateDesk is the better choice.

Common questions

What people ask when comparing TranslateDesk and Swifteq

Does Intercom support translation natively?

Intercom supports multilingual help centers but does not include built-in translation. You can set up content in multiple languages, but you need a tool to actually translate articles. Read our complete guide to Intercom translation options.