How can we help you today?
Explore our comprehensive guides and references to master multi-lingual help center management.
Introduction
Advanced Topics
When should I use formal vs casual translations?
Learn when to use formal or casual translation settings to match your brand voice and audience expectations.
How does automatic syncing work?
Learn how Translate Desk automatically syncs with Intercom to keep your articles up to date.
How is formatting preserved in translations?
Worried about broken formatting when translating help articles? See how HTML tags, links, images, and styling stay intact automatically—no cleanup needed.
How do I keep translations up to date?
Source articles changed? Know instantly which translations need updates—no manual tracking or spreadsheets required.
Features & Tools
What do the translation statuses mean?
See which articles need translation, which are outdated, and which are ready—6 color-coded statuses explained at a glance.
How do I track language coverage?
Learn how to view language coverage metrics, identify translation gaps, and set goals for your multilingual help center.
How do I create and use glossaries?
Learn how to create glossaries, add entries, and apply them to translations for consistent terminology across your help center.
How do I invite team members?
Learn how to invite team members to your organization, manage roles and permissions, and collaborate on translations.
How do I find and filter articles?
Learn how to search and filter articles by status, language, and keywords to efficiently manage your translation workflow.
General
Freshdesk Knowledge Base Translation
TranslateDesk currently supports Intercom. Learn about our plans for Freshdesk knowledge base translation and how to translate your Freshdesk help center today.
Zendesk Help Center Translation
Learn about Translate Desk's support for Zendesk help centers. Currently Intercom-only, but we're exploring Zendesk support based on customer interest.
Setup & Configuration
Create Your Account
Sign up for Translate Desk and set up your organization to start translating your help center.
How do I connect my Intercom workspace?
Step-by-step guide to connecting your Intercom Help Center with Translate Desk.
How much does Translate Desk cost?
Learn about Translate Desk's pricing, credit packs, and free trial options.
Choose Your Target Languages
Select the languages you want to support and understand language variants and support.
How do credits work?
Understand how Translate Desk credits are calculated, used, and managed.
Import Articles from Intercom
How Translate Desk imports and syncs your Intercom Help Center articles automatically.
Translation Workflow
How do I translate an article?
Step-by-step guide to translating your Intercom articles into multiple languages using Translate Desk.
What translation options are available?
Learn about formality settings, glossary selection, and other translation options in Translate Desk.
How do I review translations?
Learn how to review translation quality, check for accuracy, and ensure your translated content is ready to publish.
How do I push translations to Intercom?
Learn how to publish your translated articles to Intercom as drafts or live content.
How do I translate multiple articles at once?
Learn how to translate multiple articles in bulk to streamline your translation workflow.