Zendesk Help Center Translation

Learn about Translate Desk's support for Zendesk help centers. Currently Intercom-only, but we're exploring Zendesk support based on customer interest.

Right now Translate Desk works only with Intercom help centers. We're exploring support for Zendesk based on customer interest, but there's no timeline yet.

Current Status

Translate Desk currently supports Intercom help centers only. We connect directly to Intercom's API to import articles, translate them automatically, and publish translations back to Intercom with one click.

Why We Started with Intercom

We focused on Intercom first because:

  • Intercom's API provides direct access to help center articles
  • Many support teams use Intercom for customer support
  • Intercom's help center structure works well with automated translation
  • We could build a complete solution before expanding to other platforms

How It Would Work

The Zendesk integration would follow the same workflow as our Intercom integration:

  1. Connect your Zendesk account: Authorize Translate Desk to access your Zendesk help center
  2. Import articles: Translate Desk automatically imports all your help center articles
  3. Translate articles: Select articles and target languages, then translate automatically
  4. Review and publish: Review translations and push directly to Zendesk
  5. Keep translations in sync: Monitor missing and outdated translations, re-translate when articles update

How to Stay Updated

If you're a Zendesk user who needs help center translation:

  1. Contact us to share your use case
  2. Let us know what features matter most to you
  3. Help us understand your translation workflow

Your feedback helps us prioritize Zendesk support and build the right features.

Questions?

If you have questions about Zendesk support or want to share your use case, contact us through the dashboard or reach out directly.

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